第一课. Self-Introduction
基本知识
欢迎：
Thank you forcoming all this way , 【称呼】。 Onbehalf of [单位，city of beijin ], I am very glad towelcome you (正式的，very glad 要有感情)
Welcome to [单位] （ 更随意的）
自我介绍：
Please let meintroduce myself ,I am ... (非常正式了，外交场合)
May I introducemyself? I am...
How are youdoing ? I 'm .... (正式和非正式都可以，关键是语气) 选择这个吧。
Lipin ，Nice to meet you (感觉更干练)
Third-party introduction：
It is mypleasure to introduce you to (非常正式)
I 'd like tointroduce you to ... （稍微随意点）
John, let meintroduce you to (更随意一点)
John， I don't beleve you've ever met (非常熟悉的)
This is John, He's in charge of (look after 都是管理)...; He is mananger of ...
Offering
Let me get yousome tea (hook up your computer 链接电脑)
Can I get yousomting to drink
Small talk topic
（打破尴尬，类似于中国的闲聊）
Travel：
How 's yourflight? (在飞机场)
Did you have agood trip? （第二天见面也可以）
How do you likeour city?
Is this yourfirst time to visit beijin ?
Is this yourfirst travel to China?
Weather：
稍微实在点，不是简单的terrible，good，而是具体的，如rain, storm 等
I heard it 'sgoing to rain ,this afternoon?
There will be astorm tomorrow?
对比彼此的天气： I hate the summer here in Beijing，It is hot and dry ,How is like in NewYork?
I am a spring/summer/autumn/ winter person. 喜欢什么季节
It wasdismal/ cloudy/ cold/ damp/ wet/ stormy/ windy
Accomodation(住宿)：
How is Youhotel?
It is verycomfortable /convenient/ luxurious.
The service isexcellent (kind of slow)
It israther(somehow a litte) nosiy /dirty
Sample Dialogue
更快地记住别人的名字： 在对方说出后，短时间内重复几次。
在对话中加上感情、语气词和形容词，这样才不会让人感觉冷冰冰。
It's pleasure to see you here at ABC, I amJohn Smith , I look after the accouting department here. 带点感情，不要冷冰冰
glad to meet you, John (It's great to behere ), My name is Bruce yan. 加上对方名字，带感情
It 's my pleasure to see you . Susan，how was your trip? 英语中很少重复，多用it， that
It was kind of(a bit ) slow , I wascaught a lot of traffic 不要用awful，太重了
Oh, Sorry to hear that , Anyway , have youchecked in? check in （到饭店内登记）
yes，Ijust did 不要只是yes，我们不是机器
Is everyting ok？ how do you like here
Oh，itwas great . I like this place a lot fine和good 是还行，所以不能用，可以用 excellent
So how do you find our weather? Do youthink it 's good here too?
It's really hot here 加上一些肉(语气词和修饰词)，让你的话语活起来
完整对话
A: Hi，welcome to AAA. My name is XxX, and I am the developer here
B: Hi，XXx，My name is XXX fromBBB, I am very glad to meet you here.
A: It 's my pleasure to see you . Susan，how was your trip?
B: well ,it ‘s a little long,spend so much time on the plane
A: Oh,that ‘s terrible. I hopeyour are feeling better now. You know what?I really do not like flying myself?
B: well ,thank you, I guess I amfeeling better now
A: so let me show you (进入正题)。please feel free to let me know if thereis anything I can help you with in the near future
努力做到自然，像是说话的感觉
虽然不走脑子，但要注意听和面部表情、语调和感情，给出一个准确而快速的回答。
Culture
外国人看你的拼音看不懂时，就需要有英文名字
你的名字正好对应英文的单词： 如 man ,long .
起个名字： Bruce Yan
第二课 Contact Better（更多了解）
基本知识
Grettings and Responses （打招呼和回答）
Howare you doing? (应用各种场合，语气不同)
好的：Great /Awesome/ fantastic/terrific
坏的：Could not be worse I fell terrible /awful
中性： well，just another day.
How ‘s everything going? great / horible
what's up ! 回答 what 's up!
what 's new? 要给一些信息 well, Igot promoted / married
Question Techniques
当你想了解更多时，使用 open question（不是 yes no 的答案）
Jobs
what do you do?
what kindof job do you do?
I am ateacher . 工作
I work in finance. 行业
I am in humanresource 职位
I work for ABCCorporation 公司
I work for myselfat the moment 自己当老板
I am homemaker. 家庭主妇
I am between jobsright now 待业
How do you likeyour job?
How logn have youbeen with them?
How is business? 打招呼，生意还好，对业绩挣钱，如推销员，老板
Family
英国人：家庭收入不适合问，美国人还好
Are you married?
Do you have any kids? 比children好发音
Do they stilllive at home
What dose yourhusband/wife do?
Spare time
what do you doon weekends? (用一般现在时，不要用将来时)
whatdo you do in your spare time? I like reading?
what did yourfamily come from?
Sample Dialogue
四部曲：
问题——回答——评论——更多信息
工作：
what kind of jobdo you do ? (question)
I work ininformation technology (anwser)
That's great, Ialways want to do that (comment)
Well, It 's avery hard job too (more information)
购物：
Well，those sneakers are nice！ wheredid you buy it (夸奖)
I gotthem in XXX （回答）
（评论）
赞扬之后谈一些更深入的话题
完成对话
A: where are you from
B: I am from XXX, have you ever been there?
A: well, I have been there a couple of times, I like itvery much
B: So where were you brought up?
A: 。。。
B: Do you like sports?
A: I don’think I have much spare time, and usually Ispend most of time taking care of my kids
B: Lucky me. I am not married yet. But I do enjoy homecooking very much.
A: really? What is your favorite cooking style?
B: Oh, my favorite is XXx style. Hey , maybe you and yourfamily can join me for dinner some time?
不需要每个话题太深入，可以引出另一个话题。
Taboo
money age married religions politics abortion gay lesbian
Favorite
travel pets sports music books movie hair-style/fashion/shopping
I think you have some great amazing travelexperience. would you like to share some with me
I heard you visite XXX, that is greatcities ,how do you like them.
第三课 电话技巧
基本知识
Answer the phone
家：Hello
工作，正式： Good morning，公司 ，职位，Bruce yanspeaking，How may I help you，sir or madarm？
内线： Susan Parks offices
Asking to speak someone
礼貌： may I speak to doctor Smith, This is Bruce
随便： This is XXX， Is John home/in ,please
商业，不知道打给谁（cold calls）：I'm representing IBM May I speakto / with .., please?
Asking for connection(接线）
Would you please put me through to Mr John's office/ room 305
May I have extension 209 please?
Asking the caller
谁打的：
在家： Who's calling,please
正式： May I know who ‘s calling ,please?
找谁：
who would you wish to talk to
who would you like to speak with
有什么事：
问：May I kownwhat is this in reference to?
答：I am calling for sth/ to do sth
等一下：
礼貌：would You mind holding a minute, please. I 'll see if he 's in?
更随意： just a second please Onemoment,please
Could you hold/hang on,please
人不在
先解释不在，等会打来、回电话、留口信
叫人
David，thereis a phone call for you from Lodon
解释不在
I'm sorry but he is busy /the line isbusy
I'm sorry he cannot come to the phone
He probably stepped out (只表示一种不在的状态) for a moment
等会打来
would you mind call him later?
Could you call back in a few minutes
什么时候有空
do you know what time will he be availble
回电话
would you like him to call you back/returnyour call
留口信
would you like to leave a message?
Can I take a message for you? 更礼貌
记录信息
could you say it once again? /louder/slower/spell it out ,please
Have you got that?
Anything else
Let me repeat to ses If I get it
留言
句号： period 连线：hyphen 破折号：dash 逗号：comma 斜线：slash 大写字母：captical 小写字母：small letters
另起一行：new line 邮编：zip code *：star key #： pond key 下划线：underscore
800电话： one eight hundred number
生孩子： I deliver a baby
Others
信号不好：
there is a badconnection ,Could you please speak it louder
打错电话：
接的人：I’m sorry，I think you got the wrong number
拨打人：I 'm sorry, I think dial the wrong number
电话号码
声调有起伏： 7位号码 1 2 3 1 2 3 4 8位号码 1233 3334 0建议读成zero，尽量不要说double
几组词的对比
call ring phone :
call sb.
The phone is ringing
give me a call(有内容) ring(没什么事)
where 's the phone (电话机)
电话技巧
声音不要刺耳
注意声音和表情的配合
Sample Dialog
A：good morning! This is 公司 姓名 speaking，Can I help you
B : My name is XXX, I am the auditorfrom XXX, Can I speak to XXX,please
A: I am sorry, but Mr XXis in a meeting and he can not anwser the pohone right now
B: well, do you know what timewill he be available (能用，有空)
A: let me write this down. I will make sure Mr XXX get this message ASAP(assoon as possible)
How may I help you (很礼貌，服务性公司)
Can I help you（有点随意）
第四课 制定日程
基本知识
make appointment
date(不能乱用，是男女之间约会)；plan（有点事，不要追问）appointment（定时定点的约见，如面试 interview appointment）
I am calling to make an appointment withyou for next Monday
Would it be convenient if I call yourtonight? (更有礼貌)
Could you arrange an appointment with XXXfor me? 让秘书安排约会
I'd like to dropby tomorrow to talk over our plan (drop by：顺便走访，更随意) drop in：不预先通知的拜访
I look forwrad to seeing you at your officetomorrow
suggestng a time
How about 3:30?
will 9:00 be all right/okay
Anytime except Monday will be fine with me
Anytime before 6 p.m
I am avaliable from 3 to 6
Making enquires about flights
词汇：
air ticket agency(机器代售处)
flight（航班） airplane（那一架飞机）
allowance：限额： cash allowance
boarding pass： 登机牌
checking your luggage: 托运行李； carry-on :随身携带
international flight， domestic flight
terminal： 大厅； arrival terminal (进入大厅) departure terminal(出发大厅)
open ticket： 不定期机票 one-way ticket round trip ticket(往返机票) e-ticket
flight attendant： 空中服务人员
bump： 车买了，下一辆
emergency exit: 紧急出口
句子：
I have an enquiry about the flights toLondon on Saturday
Have you got an morning flights on Sundayfrom XXX to XXX?
How long will the flights take
Is it a non-stop flights? 一站式 转机用 transfer
What is the fare for one-way /round trip toXXX
When dose the flight leave( arrival depart )
Is there a discount for a night flights
What time am I supposed to check in? 多长时间办理
Booking tickets
Can I make a reservation for a morningflight 日期。
I 'd prefer first /business /executive (大公司员工出差) /economy class
Can you make arrangement for vegetarianmeals?
Confirming and cancel reservation
I'd like to reconfirm my flight reservation
I wonder if I could cancel my reservation with XXX to XX on 日期
sample dialog
Your luggage is 8 kilos overweight
How much sould I pay for excess weight(多出来的)
6 dollars per kilos
guess I don't have a choice (比较调皮 )
Here 's your boarding pass, ticket andpassport. Have a good trip, sir.
飞机上：
I need to have a blanket
Can I have a pillow?
air sick : 晕机
Can you book me an aisle（过道）/a window seat?
Tips：
only take hand luggage. do not take largesuitcase
organize everything : passport ticket some fee
a plenty of reading materials and adisk-man
very carefull about local food and drink
with respect
sample dialog
company (伙伴) I need company
do you need any assistance to XXX： 你需要。。帮助，非常正式
thank you for your business: 谢谢惠顾
第五课 安排事务
基本知识
Making invitations
I would like to invite you to dinner at thenew Chinese restaurant.
would you like to go to New York with menext month?
Can you come over tomorrow night and watchthe game with us (come over到我家来)
how about a movie tonight
Accepting invations
I am looking forward to it
It tastes great!
Sure, That will be wonderful/ great
What a terrific ideal I 'd really loveto
Sound great (比较随意)
Declining invitations
Thank you ，but I am afraid I have other plans for that night
I wish I could ,but I am busy, Maybeantoher time
I hate to turn you down （say to） , but I must (refuse 太正式了； turn sb down 更常用一些)
参加
gift 头一次，节假日； 给孩子带点 甜点、巧克力； tulip 或bulb、seed(喜欢种东西的) 蜡烛、肥皂（新房子）
mingle（拿着酒杯来回聊聊）
在前面的 start conversation with sb .else
sample dialog
hi, Are you free tonight? （available指专门去做一件事）
第六课 商业用餐
基本知识
translation on food's name
1. 翻译像他们吃的，如木耳：chinese mushroom
2. ways of cooking:
bake: 烤、烤硬； 如烤红薯
roast： 烤、烘： 如烤鸭 roast duck
boiled： 煮的 boiled dumpling
steamed： 蒸的 ，如 馒头 steamedbread
stewed： 炖、焖 如土豆炖牛肉： beef and potato stewed
braised： 红烧（黑乎乎的） braised meat 红烧肉
deep fried(油炸) pan fried（平底 煎） stir fried（深的 炒菜 stir fried pomato and egg 西红柿炒鸡蛋）
grilled/ barbecue： 烤肉
salad ： 凉拌 、沙拉
3. ways of cutting
whole： steamed whole fish 清蒸鱼
steak：一块
chunk：一大块 braised pork chunks 红烧肉
diced： 切成方块
sliced： 拨片，切片 ，一份
shredded: 碎、一条条 stir fried shreded potato 炒土豆丝
mined： 切成末
skewer： 串 grilled lamb skewer 烤羊肉串 boiled skewer with assorted(什锦、八宝)
exotic ：异国情调的
凉皮： chinese broad noodle salad
western table manner
1. appetizer: 开胃菜
would you like to share an appetizer withme? 开胃菜要分着吃
2. soup or salad 和appetizer 三选一
cup of soup （小菜一碟）
soup 中放入 cracker 中和一下
salad dressing： 放在salad上的调料 viniger red
3. main course
a piece of steak
potato (mesh fresh baked)
some vegetable carrots peas
4. dessert
pie sweet potato pie / pumpkinpie / peach pie
that is easy as a pie . 这很简单
5. manner
吃西餐*一些 not be nervous
6. commenting on food
It smells good/ looks great/ taste yam
Sichuan food is too hot for me. My mouse isburning
This dish tastes kind of salty/sour/greasy(油腻) stale(不新鲜了)
The soup is too heavy seasoned (太重) /plain(太淡)
7. proposing /making a toast (祝酒)
Let's drink to your promotion
Here is to your health/ pleasant trip toBeijing/ a successful new year / beautiful night
8. asking for check
check please?
It's my treat. 该我付账了
I insist： 我坚持，人家就不会争了
Let 's split it ： AA制
I 'll take everybody for dinner tonight. 今天我请客
吃饭前会说好，否则会AA制
sample dialog
taste： 品味
fancy ： 奢华 we had a fancy dinner yesterday.
I could agree more with you
house special ：招牌菜
on the house： 免费送的
would you like share： 美国人不share食物，需要问下
第七课 工作之余
基本知识
两个人已经认识后，聊话题
conversion topic
话题
sport clothes travel pets music books movies
introducing topics
I'm glad to bump into you : 遇上某人； run into sb: 与某人不期而遇
I just wanted to ask you about..
I just wanted to mention that 顺便提醒下
There were a couple of points I wanted tomention.. 开会时说 first, secondfinally
the other point was : 想说的另外一件
There is just one thing in my mindthat (领导讲话，呵呵呵)
changing a topic
Anyway, let's talk about something else ： 转移话题，不想谈
So ,let's leave that for later/tommorw ： 后面再说，拖延问题
May I change the subject for a moment, Ijust wanted to something about ： 顺便插一句
By the way ... ： 更随意一些，朋友
talking of ....That reminds me : 有一两个字转到你想要的话题 : talking of season, that reminds me that we would dosomething really fun in this season.
checking and clarifying
你有权利听不懂英语。
对于简单问题，可以先说“YES”或者“NO”，再重复一下他的问题， 如 yes，I am student。 让人家感觉你不是一个只会回答的机器
一个字没听懂，Excuse me ,sir. I am sorry I did't get your question. Would you liketo say again,please?
听懂几个字， 迅速地把听懂的单词连成一句话，前面先说一句，Excuse me,sir Let me repeat your question to see if I understandcorrectly. Do you mean that ... (Are you asking me that...)
在谈话中一定要处于一种积极的状态，敢于表达自己。
确认别人是否听懂： Do you see what I am getting at?
hobbies and interests
不会产生矛盾
what do you do in your spare/free time
I adore Tom Cruise (人)
I am interested in music(movie) ,especiallyclassical (europe movie)
I am into golf
I enjoy cooking
I 'm crazy aoubt rock and roll 摇滚 热爱
I fall for folk dance hiking(爬山)
climbing 专业的爬山， hiking是普通的
running：狂奔， jogging：跑步
I hate boxing
I don't like soccer
Expressing preferences
喜欢
I prefer jazz to pop (注意英文的语序，重要的在前)
I prefer to play badminton ratherthan play basketball
Classical music is my favorite music
不喜欢
As far as I ma concerned, poetry reading isfor the birds (没劲、无聊)
For me ,the best time is to sit back(完全放松地靠后坐) with a cold beer in my hand
Sample dialog
How did you like it? 你觉得怎么样
sucesssive win： 继续赢
第八课 工作面试
基本知识
面试句型； 问题和注意事项； 自我介绍；如何问问题
About education
问题：
Tell me something about your educationbackground
What is your education background
What is your major /What did youspecialize in?
What university did you gradate from
回答：
I graduated from Peking University
I attended New Oriental School for itsspoken English 没有得到正式的文凭
I am a law major(主修)
I minored in finance. minor（辅修）
时间：
I finished primary school in 1990, and wentto middle school that September. I graduated from high school in July 1999,after witch which I entered XXX University
About honor , award andactivies
I won the university scholarshipfor XXx academic years (学年)
I ve received the honor of the mostoutstanding student in 2000 (三好学习、红花少年)
I won second prize in the English Speech
I served in the schools basketball team / I served in the army.
Do you any hobbies?
// 说其中一个爱好，为什么喜欢， 实际行动
I love reading ！
喜欢阅读： 每天都会抽时间；开一个书店
About Experience
Have you got any experience in development? what department do you in?
尽量是负面的东西，但要站在正面的立场去回答. 要化被动为主动
I am afraid not , I have just graduatedfrom college. I have no experience in this field, but I am willing tolearn.
I work as an XX in a foreign trade companyfor 3 years (职位，公司，年限)
I am currently with a state-ownedenterprise . 我现在xxx工作
现在 secretary已经不说了，说 administrative assistant
I am in charge of the personneldepartment.
没有工作： I am currently job hunting
Reasons for quitting andapplication
I 'd like to work in a company that givesme more room for personal growth.
I'd like to have an chance to develop myabilities
I 'd like a job that is more challenging.
为什么申请我们公司
Yours is a famous company with excellentXXX. If I have an opportunity to work in such a company. I believe I will beable to full develop my abilities and obtain wider experience . and at the sametime ,make valuable contructions to the company.
了解我们公司吗？
multi-national corporation engaged in manufacturing electronic products , with its headquarters in the USA home and abroad (国内外)
About qualification
For the past four years , I have been workas XX for XXX company.
I have the educational background andrelevant experience required for the job
Since my past work experience is closelyrelated to this job. I am confident I can do this job well.
Mandarin (普通话) Cantonese（广东话）
I have beenholding a driver's license since XXX
I Promise that I will not let my personallife interferes with my professionalism
weakness
说了弱点后，还应该说为了改变而做的努力
I maybe kind of shy around people . But Iam working on it by creating more opportunities to social
自我介绍
不要重复简历，说那些最能展示自己的东西，不适合现在简历上的；
只有在前两分钟掌握谈话的讲话
想问的问题
不要说没有问题，问行业相关的
sample dialog
Have a seat please. would you like tosite down ,please?
be sitted(法庭上，奏国歌： 太正式)
三大原则： liberty , egality, justice . 说黑人是 African-American; 亚洲人是Asian-American， Chinese-American。 老人是senior citizens. sales person; 家庭主妇 homemaker; 残疾人 physicallychanllenged; 盲人 visually challenged; 听力 hearing impaired
第九课 Office Automation
基本知识
hardware
software has employed the most up-to datetechnic.
computer with up-to-date components
cutting the age :最尖端的，最新的 laptop 笔记本电脑 17inch monitor speaker(喇叭) down （break down） 死机，坏了
鼠标中间 roller key your password
your memory is too small to run thisapplication software
software
documents been infected with a virus
virus 厉害 destructive. 反义词 constructivequestion; 发作 trigger/break out
上网 go online netizen(网虫) net pals (网友) onlineshopping online chating
instruction
clock-wise 顺时针 counter clock-wise 逆时针
To visit Forbidden City , you should takethe subway first
If you press button ctrl and spacetogether, you can switch the status from English to Chinese, or vice versa
描述次序：
先说： first of all , at the beginning , the firststep would be
中间步骤： Next , then, and then, after this , afterthat , following that
最后一步： by the end, finally , last but not theleast
At thebeginning, you shoud ..., after that you should, then ... and then ...,finally ...
sample dialog
function： 动词是 运作、运转； malfunction: 故障
power cut: 停电了 inspection：检查 need timefor further inspection
同意你 correct， You are right（随意一些）； I agree with you（更正式）
普通说话： 那种是最先学到的，就说那种，如忍受 stand by 在先 ， tolerate在后
第十课 商业会议
基本知识
starting a meeting
1. 简单的
shall we get started?
Now that everyone is here, Let 's get downto business
2. 正式:
we are going to discuss three problems thismorning
proceeding to the next item
shall we move on the next item on theagenda
Let's turn to the second problem (老大)
how about proceeding to the next question? （更客气一点）
asking opnion
do you have any comment on that?
what do you think of this
what do you suggestion
guiding people in thediscussion
First , I'd lke Mr XXX to briefly introducethe situation
could you elaborate onthat? 扩展，延伸
would you take the minutes of the meeting,Miss xxx. 会议记录
would you wind up? We are running out of time. 加快进度 [waind], 使振奋，使紧张； run out of 用完
whose the next? 越长越有礼貌
interrupt politely
May I cut in here?
Is it possible I cut in here?
coming back to the main point
I think we are getting side-tracked (lose main point )
I am fraid we are gettng a bit off thepoint
I see your point ,but could we please stickto the main problem here?
checking agreement
do I have your support on this?
Are we all (for this plan) / infavor of this decision 同一
Has anyone got any objection to thisproposal?
Those (in favor) /against, please put yourhand
declaring results
metting's adjourned （休会，非常重大的会）
let 's take a minute to sum up the mainpoints of this discussion
That's about all
giving an option andintroducing ideas
I think/believe （）
I suppose (不肯定)
Personally
would't it be possible to .. (提建议) I would like to make one more point
optinion(感觉有点太重，point合适)
Agree with
That is exactly what in my mind.
I am all for this plan
I can not agree more.
disagreeing
No, I disagree.
No, I don't agree with you at all
over my dead body (除非我死了，呵呵，开会不用)
half -agreeing with an opnion 部分同意
Yes , I agree up to a point ,but ..
Yes , I partially agree, but
I suppose so ,but...
well ,you have got a point there .
disagreeing politely (语气很重要)
I am having a second thought on that
I am not sure about that
Well , I think it depends.
are you sure about that.
how to show your option
直接抓住对方的注意力 （First thing is to state your point）
I am all against smoing
I think XXX is a great thing
给出你的理由，只有一条就够了，但要说的非常清楚。
给出实际理由，不要引经据典，他认识的人（如我）
numbers
不要有口号式的结尾，个人经验： I think XXX, my father XXx, after I speak to XXx, he XXx
sample dialog
sum of money 一笔钱